Technical Support

Contacting Technical Support

Technical Support is provided by the Distance Education, Learning and Teaching Support for Memorial University students enrolled in distance education courses. Staff is available to provide assistance with technical problems related to internet connectivity, and access to the website; problems related to hardware/software configuration; understanding the organization of the course, and participation requirements.

Technical Support is available:

Summer Hours (June 1st up until Labour Day):

Monday - Thursday: 9:00 a.m. - 9:30 p.m. Friday: 9:00 a.m. - 4:30 p.m. Saturday: 9:00 a.m. - 4:30 p.m. Sunday: 2:00 p.m. - 9:30 p.m.

Winter Hours (Labour Day to June 1st):

Monday - Thursday: 9:00 a.m. – 10:00 p.m. Friday: 9:00 a.m. – 5:00 p.m. Saturday: 9:00 a.m. – 5:00 p.m. Sunday: 2:00 p.m. – 10:00 p.m.

You can contact Technical Support in any of the following ways:

By Phone - Local: 709-864-8700 (option 3) Toll Free: 1-866-435-1396
By Fax - 709-864-4070
Student/Faculty Help Desk
Live Text Messaging Support